How we handle purchases and customer information.
This page explains what OQE Labs keeps when you buy, download, test, or send feedback about Spaghetti Inspector.
Payment processing
Stripe processes payments. OQE Labs keeps your email, Stripe customer and checkout IDs, receipt number, purchased version, payment and access status, amount, currency, update preference, and download-link use. We use this information for receipts, support, and download recovery.
Download access
A paid purchase includes later Spaghetti Inspector releases at no added charge. Download and receipt links expire for security, but you can request new ones with your checkout email. We store only a protected hash of each access code. Access may end after a refund, dispute, or loss of purchase eligibility.
Tester access
Tester invitations are separate from paid orders. We keep the tester label, optional email, assigned version, expiration, allowed downloads, use count, and whether access was revoked. We store only a protected hash of the private ticket code.
Customer feedback
We keep what you type in the feedback form, the selected app area and version, where the form was opened, and any optional tester reference or reply email. The form does not upload saves, maps, or local file paths. Do not paste private information into it.
Refunds
Software purchases are generally final after installer access is delivered. We review refund requests individually, including duplicate purchases, failed delivery, or a major support issue we cannot reasonably fix.
Retention
We keep purchase records for support, receipt recovery, update access, accounting, and abuse prevention. Contact support to ask us to review, correct, or delete information when the law and our operating needs allow it.